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Advancing after-sales service outlets – Frey continues to deliver a happier customer experience
2023-05-30
Recently, two forklift operation and comprehensive distribution enterprises in Wuxi and Kunshan, Jiangsu Province, were authorized by the "Jiangsu Frey Battery Technology Co., Ltd. special Maintenance Service Station" plaque. This is Frey's first partner-style after-sales service outlet in the Yangtze River Delta region after several rounds of screening and rigorous review. This further improves the after-sales service efficiency of Frey lithium power supply, improves the construction of Frey after-sales service system, strengthens the promotion and dissemination of the "Frey family" lithium battery after-sales service brand, and ensures the better development of Frey products in the new energy market.
Since its inception, Jiangsu Frey Battery Technology Co., Ltd. has been adhering to the core values of "integrity, innovation, efficiency, quality and service", firmly establishing the quality policy of "precision manufacturing, zero defects, sincere service", adhering to the unity with customers, win-win cooperation, meticulous in research and development, production, sales, after-sales and other links. With high-quality use experience, it has successfully created a well-known brand of domestic industrial vehicle power lithium battery, and has won the favor of lithium battery users in more than a dozen countries and regions around the world.
While continuously improving the level of after-sales service team and improving the construction of after-sales service system, Frey always maintains the consciousness of service innovation, vigorously promotes the construction of the "Internet + product" system, and establishes a big data remote management cloud platform in the intelligent management of lithium power supply. According to the remote cloud platform data, the real-time operation data and use location of the power supply can be obtained, and functions such as fault point judgment and remote program upgrade can be realized. The basic information, real-time data, operation history, fault history, and upgrade history of the power supply are clear at a glance. At the same time, the real-time operation data of the power supply can also be queried through the mobile phone APP, which is convenient for operators to know the operating status of the lithium power supply at any time, effectively improving the service experience of customers and the company's after-sales service efficiency.
Service for the manufacturing industry, there is only a starting point, no end. In order to better serve customers and truly achieve "heart service, customer first", Frey will further strengthen the "Frey One Family" after-sales service brand building on the basis of the existing service system, and establish the after-sales integrated service training system for manufacturers and partners. Frey is committed to establishing a special service network with a service radius of 100KM throughout the country, and carefully trained a group of professional and efficient lithium battery maintenance and maintenance service personnel for the network, so as to shorten the after-sales cycle to the shortest extent, so that Frey truly "service around", with faster service mode and more intelligent service technology to bring perfect after-sales service. Take Frey's after-sales service to new heights, enabling Frey customers to enjoy a happier lithium power supply experience.
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